At Oberon Jewels, we believe that your jewelry should arrive safely and promptly. Whether you’re buying a timeless piece for yourself or gifting someone special, we’re committed to providing a seamless shipping experience. Here’s everything you need to know about our shipping policies:
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Please note that during peak seasons (such as holidays, sales, or special promotions), processing times may increase slightly. We recommend placing orders well in advance to ensure timely delivery.
Order Confirmation: After your order is placed, you will receive an order confirmation email. Once your jewelry has shipped, you will receive a separate shipping confirmation email with tracking details.
We offer a variety of domestic shipping options to meet your needs, from affordable standard shipping to expedited services for those who need their jewelry faster.
Standard Shipping (5–7 business days):
Shipping Fee Calculation: Shipping costs are calculated based on the size and weight of your order and the destination. You can view the exact shipping cost at checkout before completing your purchase.
Tracking: Once your order ships, you will receive an email with tracking details. You can use this number to track the progress of your shipment on our website or directly with the carrier.
We are delighted to offer international shipping for our customers around the world. Shipping rates and delivery times may vary depending on your location.
Countries We Ship To: We currently ship to the following countries: [list of countries or regions, e.g., Canada, Australia, the UK, EU countries, etc.].
Standard International Shipping (7–14 business days):
Costs vary by location. You will see the shipping costs at checkout based on the delivery address.
Expedited International Shipping (5–7 business days):
Costs vary by location and weight of the order. Shipping charges will be calculated during checkout.
Customs Fees: International shipments may be subject to customs duties, taxes, and other charges depending on the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost.
Customs Declarations: All international shipments will be accompanied by a customs declaration, indicating the value of the items. Please note that delays may occur if customs procedures are required in your country.
Tracking International Orders: Once shipped, you will receive a tracking number. Please note that tracking information may not be available for all countries, or there may be delays in updates while the package is in transit across borders.
While we make every effort to ensure that your jewelry arrives on time, there may be occasional delays due to circumstances beyond our control. These could include:
Carrier Delays: While we rely on trusted shipping partners (such as USPS, FedEx, UPS, or DHL), delays may occur due to high shipping volumes or operational challenges.
Customs Delays: For international shipments, customs processing may cause delays.
We will notify you as soon as we receive any information regarding shipping delays. If you have any questions or concerns, please feel free to contact our customer service team.
We want your jewelry to arrive in perfect condition, but in the rare event that something goes wrong with your shipment, here’s what you can do:
Lost Shipments: If your order does not arrive within the expected time frame, please contact us immediately. We will work with the carrier to locate your package and resolve the issue.
Damaged Shipments: If your jewelry is damaged during shipping, please contact us within 7 days of receiving the item. We will guide you through the process of returning the damaged item and issuing a replacement or refund.
Stolen Packages: If a package is marked as delivered but you believe it was stolen, please check with your neighbors, your local postal service, or the delivery carrier. Unfortunately, we cannot be held responsible for stolen packages once they are marked as delivered.
If you have any questions or concerns regarding shipping or your order, our customer support team is here to help. You can reach us at:
Email: info@oberonjewels.com
Phone: +1 (973) 390-2147
Business Hours: Monday to Friday, 9 AM – 6 PM [IST]
Can I change my shipping address after placing my order?
If you need to change your shipping address, please contact us as soon as possible. We can update your address if the order hasn't shipped yet. Once the order has been dispatched, we cannot make changes to the address.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or directly with the carrier.
Customer Care
